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3.18.2007

"Do people think we're stupid?!"

Perhaps the question should be, "Why do those who provide services (for lack of a better term) think that their clients/customers are stupid?!" Trev and I went to Mama Fu's today for lunch. After eating half of his delicious meal, Trevor noticed that right there on the side of his plate was a dried-on noodle from the last partaker of their Mama Fu's meal. He was immediately disgusted and took his plate up to the owner and after showing her, was told that it was PAINT! From the plate, not the wall, but still! He came back to the table furious and perhaps the owner saw him, because she came over and asked if she could make another meal for him. I was just thankful she did that as I was in the middle of telling him that they guarantee satisfaction and will make something else for you if you don't like your food. Why wouldn't they do that if you weren't satisfied with the cleanliness of your plate?! Trevor then asked the question, "Why do they think customers are stupid?!" and brought up our experience, six years ago, when we took Keira and Raef for their first-ever vet appointment. We were taken to a consultation room to wait on the vet/vet tech. On the table was a WORM. Yes, a little white worm that came from their previous client and showed that obviously, the observation table had not been properly cleaned. We were disgusted and showed it to the vet and tech when they soon came in. The vet had the GALL to scratch at it with her nail and say that no, in fact it was sticky goo from the bottom of a pet carrier!!! We had seen it MOVE!! It was ALIVE!! Well, it was until the vet killed it and smeared it's little white guts on the table. I know now what I should have done. I should have put the kitties back in their carrier (fortunately, they were still on the floor and not on the table yet) and walked out. I should have raised kane. No, we were passive, so completely and utterly shocked that we couldn't think straight. So here... it was the Raleigh Cat Clinic and maybe now, I can get it out of my system and stop being so upset when I think back at that vet who obviously thought we were too stupid to know better. *big sigh* Unbelievable... Fortunately, we were smart enough to NOT go back. If only I knew the vet's name...

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